Date: 7-9 July, 2010

Place: University of Twente, in Enschede, the Netherlands

What are the social and economic implications of the self-service world? What are the consequences of the "digital divide" if everyone is expected to "help themselves?" How can technical communication and usability specialists support the development of self-service environments that make sense and empower the public to put them to good use? How can we teach our students to effectively create and use information in self-service environments?

Date: 6. May, 2010 - 8. May, 2010

Place: Aarhus School of Business, Aarhus University, Denmark

We invite papers that approach knowledge asymmetries from different perspectives. Accordingly, three tracks focusing on three different perspectives are foreseen, i.e.:

• Communication
• Representation
• Construction and Learning

http://www.asb.dk/article.aspx?pid=22132

The conference is the 3^rd conference in our international biannual conference series that approach communication, discourse, and concrete texts from a 360° perspective. After the first two conferences in the series, which had the instructive text (2006) and knowledge (2008) as the focal points, we now focus on knowledge asymmetries.

According to Webster’s Encyclopedic Unabridged Dictionary of the English Language (1989 edition), being asymmetric means “not identical on both sides of a central line”. Talking about knowledge asymmetries, i.e., using asymmetry not as a geometrical or mathematical concept but figuratively, we apply it as a metaphor to human communicative interaction.